Refund policy

Returns,Refunds & Exchange Policy

Retail 

• The original invoice or slip is required.

• In the case no proof is available only an exchange or store credit will be provided the lowest marked price in 90 Days will used .

• Returned products must be in the original condition and in undamaged packaging.

Card Purchases

• Card purchases will incur 5% Handling Fee if a cash refund is requested.

No Returns, Refunds or Exchange on:

• Cut to Measure Items.

• Special order items.

• Damaged by Lightning.

• Misused or purposely damaged.

• Not used as described in the manual supplied with the product.

Online Purchases

• All of the above conditions apply to purchases made online.

• Regrettably shipping is non-refundable. 

• Should an item be damages during transit please take pictures and email us.

Cancelled Orders

• Cancelling an order for any reason will incur a 2% Refund fee.

• Canceling an order if we out on stock even though the website states "In Stock" will no Refund fee.

• Order can only be cancelled after 14 working days in case of a late delivery.

• Should you wish to return or exchange for any other reason the (customer) will either arrange for his/her own courier or we will arrange collection and the (customer will be liable for the courier costs, return courier costs are 20% higher than normal order courier fee).  Once the product reaches our store we will then inspect the product and then proceed with the refund process.

• All goods returned are subject to a 15% handling fee.

• Payments made via EFT will be refunded by EFT.

• Payments made by credit card will be refunded to the credit card.